Ordering Process:

All Angels come on a Gift Card
It is our goal to keep our customers involved in the ordering process every step of the way. This is what you will expect when you place your order:

1. Place your order on our secure server using a Credit Card, PayPal or via Mail using Check or U.S. Postal Money Order.

2. You will receive an e-mail from us that your order has been received. I try to process orders within 24 hours if the product is available and already made up. Otherwise, allow 3 to 4 business days to complete the order. You will be notified when your order is shipped.

3. When your item has been shipped, we will notify you that your item has been shipped via email.

4. If you have any questions, problems or concerns about ordering an item, please don't hesitate to contact us.

Sales Tax of 2.9% will be added for Colorado residents.

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Credit Card Orders:

 

 

Credit card payments can be made through our secure ordering page, PayPal, or you may call me with your Visa, MasterCard or Discover or American Express card number.

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Credit Card Payment Via Our Secure Page:
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

 

Credit Card Payment Via Phone Option:
If you choose the "pay by credit card via phone option," please call Denise at 970-590-2162. I accept Visa, MasterCard or Discover or American Express via the Phone Option. I will need your name, order # and the total amount of your order. Please provide me with your credit card number, expiration date, and the last 3 digits of the number on the back of your card. If for some reason I am unable to take your call, please leave me a message and I'll call you back as soon as possible. Please call between 7:30am and 9:30pm (Mountain Standard Time) 9:30am and 11:30pm (Eastern Standard Time). Thank You.

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Your credit card transaction will appear on your bill as "AngelDesign".

 

Paypal:
Another option is to use Pay Pal. You can sign up by clicking here for a free Pay Pal Account.

 

How PayPal Works: 

PayPal takes the place of a terminal machine like you would use in a store.   All transactions done via PayPal are secure.

PayPal is a well-accepted method of payment on many internet sites including eBay. PayPal is FREE! Setting up an account is very easy, taking only 5 - 10 minutes. Clicking on the Pay Pal Button below takes you directly to their site. 
 
You will be asked what email address to send your payment to. My account name is: angelsbydenise@aol.com. 
Your credit card transaction will appear on your bill as "PayPal*AngelDesign."

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Check or Postal Money Order: 
For Money Order: When we receive payment, we will notify you via email that payment has been received and process your order. 
For Check: (Made Payable to: Denise Wiedeman). Allow seven banking days for checks to clear. Once payment has cleared, we'll process your order.

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Make checks payable to: Denise Wiedeman. 
Send checks or money orders to: 
Denise Wiedeman 
13547 County Rd 78
Eaton, CO 80615

 

Returned Check Policy: 
A $20.00 Service Charge will apply to all checks returned due to insufficient funds. In addition, the total order amount plus service charge will be due payable by United States Postal Money Order ONLY within ten days of customer notification.

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International Orders: 

We are not responsible for duty or customs fees.  Insurance is not available to all countries.  We are not responsible for lost International shipments or United States shipments.

 

Shipping: 
I ship all orders through the United States Post Office within *3-4 work days from the time your payment is received except for large or special orders. (contact me on large orders for expected delivery time). Since jewelry is so light in weight, this is the most economical way to ship. You will be notified if there are any delays. 
*Please allow an additional 7 banking days for payments made by check. Insurance on merchandise is optional.

 

Priority Mail: 
The average delivery time for Priority Mail is 2-3 days. The postal service does not guarantee a specific shipment time. 
There are cases that may make the delivery time longer (national bad weather, holidays, etc.). It is always a good idea to order an item as early as possible to ensure a timely delivery.

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Express Mail (Overnight): 
U.S.P.S. Express Mail is costly; however, we do recognize customer's occasional need for faster shipment. Please note that Express Mail is not necessarily guaranteed overnight delivery. Some postal zones take two days. This depends on the zone, in which you live, which is determined by the post office at time of shipment. You can check to see if it is available for your zip code at this address:http://webapps.usps.com/expressmailcommitments/landing.jsp. 
The ship from zip code would be 80615. 
Express mail is available to addresses in the United States only. 

 

Insurance: 
If you have insured the package and do not receive it after 7 to 10 days, we will file a claim.  Please allow up to thirty days to resolve any issues with the Postal Service and allow them time to investigate before a refund will be issued. 
PLEASE NOTE: If you choose not to insure the items you have purchased, I am not responsible for lost or damaged items once I have shipped them.

 

Free Gift Card: 
We are happy to send items to recipients directly. No receipts are included. Indicate who the order is being shipped to on the check-out page. 
I have small enclosure gift cards available at no extra charge. If you would like me to enclose a gift card, indicate the type of occasion card and the message you'd like on the card in the "Add a Note" field on the checkout page.

 

Special Custom Orders: 
I welcome any special order request. If you don't see the type of angel pin you are looking for, please feel free to email me or call me with your request. I will do my best to create something for you. I do not make the visor clips or the pocket tokens. * Please note the custom order return policy below. Custom orders cannot be returned unless defective or damaged in shipment.

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Discounts: 
Discounts available on large orders. Contact me via email or by phone (970-590-2162)

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Guarantee and Return Policy: 
I make every effort in designing my merchandise to withstand normal wear. If one of my pieces if defective, you may return it for repair/replacement. If the item you have selected is not what you expected, you may return it or exchange it. Custom orders cannot be returned unless defective or damaged in shipment. 
Notify me by email at angelsbydenise@aol.com or call me at 970-590-2162 with your intent to return, reason why, and how to reach you. Returns must be made within 10 days of receipt of merchandise. Merchandise must be carefully packaged for return shipment. Postage and Insurance are non-refundable.

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TEMPORARILY OUT OF STOCK INFORMATION: 
We do not have our inventory status online. Therefore, there is a chance that we could sell out of an item the same day you place an order for it. If this happens, we will notify you promptly by phone or email of the estimated date of arrival of the merchandise and ask if you would like for us to fill your order upon its arrival. You would not be asked to pay for it until we notify you that the order is ready for shipment.

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